We are delighted to be able to launch our new agency - igloo - to promote the Cairngorms as the perfect choice for self catering holidays. As a new business we are keen to do things differently - starting igloo is a blank canvas and we want it to reflect our own values and lifestyle.
We are keen to put the environment at the heart of what we do and we are committed to planting a tree with every booking. The current impact of covid-19 on holiday makers has also been a big consideration and we have drafted fair policies on refunds inline with the Competition and Markets Authority guidance.
We know this is a tough time for many in the tourism industry and it is a challenge to launch during a pandemic. But we want to be able to use our expertise to effectively market local holiday homes and help customers and holiday home owners navigate the increasingly complicated restrictions.
The pandemic has really changed what is important when booking a holiday and we have committed to fairness and flexibility in dealing with any changes to bookings due to covid-19 restrictions. We have all seen the horror stories in the news about peoples holidays being cancelled and major players refusing flexibility and refunds - we want igloo to be different and as a small local agency we are putting fairness and flexibility front and centre when guests book.
We have invested in state of the art booking software, a responsive website and a system to utilise paperless contracts. We are keen to embrace technology at every opportunity which will allow us to punch above our weight and offer our property owners a real competitive edge. Utilising technology in this way will also save us time so we can be totally focused on our guests' experience.
We know there are a lot of options out there for holiday home owners but we feel our personal and local on the ground service combined with our use of technology will really set us apart both from big multinational players and more established agencies locally - we are keen to speak to any holiday home owners across the Highlands who are looking for a fresh approach to managing and marketing their self catering property.
We have exciting plans for igloo and look forward to welcoming guests to the Cairngorms for many years to come.