If you have booked Eagle Lodge, The Shambles or The Maltings through Great North Lodges you will have received notification your booking has been transferred to igloo. Whilst there is nothing to worry about there are some important things to be aware of.
First of all - your booking is completely safe and all properties are just as good as they have always been. We hope we can make your stay even better and offer an enhanced guest experience. Although we are a new agency we have a long standing relationship with the owners of all three lodges. Find out more about our team.
We understand you may wonder if igloo’s fair terms apply to your booking - we are very proud of the work we have done to ensure our policies are fair and inline with CMA guidelines.
Although your booking has been made via another agency and governed by their terms - we are happy to confirm we will move any booking made via Great North Lodges inline with our flexible bookings policy and any money you pay to igloo between now and your stay will be eligible for a refund in the event you need to cancel your booking.
We hope this update is helpful and we look forward to welcoming you to one of our properties. If you have any questions or would like to discuss your booking please just drop us a line or give us a ring.
Erin & Nick