Igloo is a self catering agency based in Aviemore in the Cairngorm National Park - we offer a growing range of self catering holiday homes including luxury lodges with hot tubs, family friendly homes, dog friendly properties and everything you need for a relaxing Highland holiday.
We are a team of two, Erin brings a wealth of experience of local self catering market, Nick has a background in design and marketing. We both share a passion for the Highlands and ensuring our guests have the best experience in our area.
We want to take a fresh approach to self catering and as a new business we want to do things right from day one. That's why we have made the following commitments to our guests:
We put our guests at the heart of everything we do and our fairness guarantee means you can book with confidence. Our terms and conditions have been designed to be fair and easy to understand. We know that at the moment things can quickly change - that's why all bookings are fully flexible and you can move your stay without penalty. If the worst happens and covid restrictions affect your stay - you will always be entitled to a refund. No ifs, no buts - just fairness.
We take our responsibilities to our guests and local community very seriously. We fully comply with Visit Scotland's 'Good to Go' scheme and continue to monitor the latest guidance and developments. Our cleaning teams are working with the ASSC Scottish Government approved guidelines to ensure that your lodge has been cleaned to a safe standard. With this safety led approach - you can rest assured that your stay will be safe.
We love where we live and want to do all we can to protect both our local area and our planet. Thats why we have implemented a range of measures to minimise our impact on the environment including our pledge to plant a tree for every booking we recieve. There is a lot of work to do but we know our guests will do everything they can to help us be the greenest agency around.
We want guests to be able to book with confidence. Payment information is processed securely using our payment processor Stripe and your personal data is stored in our system in accordance with GDPR and ICO guidelines. We are registered with the ICO: ZA793220
Who we are
Having worked in tourism for many years, I felt now was the time to give people the sustainable choices that are increasingly important to us all. So using my extensive knowledge of the local market, I have created igloo with Nick. I understand fully the needs of owners and guests, having worked in the industry for a considerable length of time in management roles within rentals, sales and lodge services.
What I love best about the job is the customer satisfaction. Ensuring that everything is as it should be when my guests arrive and that they are kept well informed before, during and after their stay. I love it when people call and you really get a chance to get to know them.
I have been brought up in Aviemore, as were many generations of my family before me. So I bring a deep rooted sense of love and responsibility to the area that I live in.
I have had two passions for as long as I can remember - Travelling and The Highlands.
Growing up here in the Highlands, I have always been passionate about its history, places, people and our world class food & drink. I am particularly fond of our local craft beers!
I love to travel and I've always enjoyed getting off beaten track and experiencing things like a local. There is no better way to do this than self-catering.
Starting igloo with Erin not only allows me to combine these two passions but brings together my design, marketing and management skills built from a varied career across the public and private sector.
igloo Highland Ltd
3 Clan Court