Privacy policy
Igloo Highland Privacy Policy
Igloo Highland is committed to protecting your privacy and we take our responsibilities under GDPR seriously. The following policy applies when visiting our website, or making a booking through igloo.scot or using our owner services. In this privacy notice, 'Igloo Highland' will refer to all services as detailed on our website.
This privacy policy sets out how we will process and use any personal data that you provide to us, or that we may collect as a result of visiting www.igloo.scot. Please read the following information to understand our practices with regards to your personal data and how we will treat it.
Who are we
When this policy mentions “Igloo Highland” “Igloo Highland LTD,” “igloo,” “we,” “us,” or “our,” it refers to our company, that is responsible for your information under this Privacy Policy (the “Data Controller”). Igloo Highland is a limited liability company registered in Scotland SC672694.Registered Office: 3 Clan Court, Aviemore, Scotland, PH22 1TX
What personal data and information do we hold?
The data we hold can be divided in 3 categories:
Information you give us
- Names, age, addresses, personal contact details (email, phone number)
- Payment information (such as credit card details)
- Our correspondence and communications with you
- Information about any complaints and enquiries you make to us
- Information from research, surveys, and marketing activities
Information we automatically collect from your use of Igloo.scot
When you use Igloo.scot, we automatically collect your IP Address and data through Google Analytics. This information is necessary for the adequate performance of the website and our legitimate interest in being able to provide and improve our services.
Information from third parties.
Our properties can be listed on other sites or channels and if booking is made via third party site, it will be necessary for these channels to pass details to us about your booking. This will be inline with their own policies and information sent to us will be broadly similar to what is needed if booking made on igloo.scot.
Why do we collect and store your data?
We collect, store, and process information, including personal information, about you to provide, support, understand, improve, and develop Igloo Highland services, create and maintain a trusted and safe environment and comply with our legal obligations.
- To reply to any of your enquiries and notify you of any changes to our service.
- To provide you with the information, products and services requested from us or in the event that we feel will be of interest to you
- To understand your needs and how they may be met
- To provide you with professional services and fulfil our contractual obligations with you or our client where you may be a guest, owner, employee and third party (including booking channels an property managers)
- To manage our relationship with you
- To verify identification where required
- To communicate with you by post, email or phone
- To maintain client and administration records
- To process financial transactions and applications
- To prevent and detect crime, fraud or corruption
- To meet legal, regulatory and ethical responsibilities
We are committed to ensuring that the information we collect, use and store, is appropriate, is not excessive, is accurate and up to date, is not retained for longer than required and does not constitute an invasion of your privacy.
We may process your personal data for marketing (if you have opted in), business development, statistical and management purposes.
Who might we share your information with?
Internally: We may share data within Igloo Highland Ltd where required for administrative purposes and for the provision of the professional service you have requested from us.
Hosts and Property Managers: We might share data with hosts and managers to allow our guests to arrange access to our homes. Data shared will be:
- Full Name
- Names of the guests travelling with you
- Phone Number
Channel Managers: Igloo Highland may list third parties properties. If you book on our website a property from another Holiday L